Operator sign-in
Call outcomes and response timings
| Started | Channel | Campaign | Outcome | Turns | Median reply | Barge-ins | Tools | Engine |
|---|
Metadata only. No caller speech or phone numbers are kept unless transcript storage is turned on below.
Payer test call: you play the payer
The agent calls any phone you enter (yours, a teammate's, or a customer's in a demo) with a synthetic case. Whoever answers plays the payer: run a short phone menu ("press 3 for prior auth"), put it on hold, or just pick up as the rep. Toll-free numbers are blocked so a demo never reaches a real payer. One call at a time.
Revenue Intelligence calls go to the fake payer line.
SYNTHETIC CASE. Made-up data only. Don't say anything real about a patient.
Agent
Approved knowledge sources
The agent answers questions only from approved sources (plus approved content RhythmX sends for the campaign). Anything else goes to a person.